Frequently Asked Questions

Once you are booked onto a balloon flight, we will keep in touch with you about the weather. We will personally call or email you, rather than getting you to call to a pre-recorded message to tell you if the flight is called on or off. If the weather isn’t suitable for a flight, we will tell you as soon as it is possible to know. That way you can rebook your flight straight away and not have to wait.

The simple way is to call or email us and let us know. However, we would like as much notice as possible so that we can try to fill your basket space. If you are booked onto a flight and you do not turn up, but the flight goes ahead, you will forfeit your voucher and will not be able to book onto another flight without purchasing another voucher.

All of our pilots have been trained to the highest possible standards and hold a UK Commercial Pilot Licence. They will each have a certain amount of flying experience before they fly any of our balloons and also have regular flight tests. Our company is licensed by the Civil Aviation Authority and gets regular company audits to make sure everything is as it should be.

We ask people to be prepared and dress as if you are going for a country walk. A decent pair of sturdy shoes is a must – no high heels or flip flops! We don’t know where we will land, and it could be in a field that is a little muddy. Layers are a great idea, too. It will be cold in the mornings but it will soon warm up. Equally, in the evenings it may start off warm but once the sun goes down and you are enjoying your Champagne, it will start to get a little chilly. A hat is sometimes good to protect your head from the heat of the burners and it’s always a good idea to bring a bottle of water.

We tend to fly early mornings around sunrise and early evenings a few hours before sunset. This is when the air is at its most stable, so we can get the best of the calmer weather in the day. You’ll be advised of the meeting time when you’re booked onto your flight.